Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
Please contact our customer service via email to firstname.lastname@example.org to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out.
We will arrange reshipment or refund after receiving your returned items.
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to email@example.com
If it is outside of warranty we may still be able to offer repairs or replacement parts.
1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you.
If your item was damaged during shipping, you are eligible for a full refund. We offer 30 days no questions asked returns.
ITEM IS NOT AS DESCRIBED.
If the items received are not the one you ordered or not as described, you can request a replacement or a full refund by contacting us.