Returns

WE OFFER 30 DAYS NO QUESTIONS ASKED RETURNS

ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?

Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. If this is not the case, then please contact customer service. 

Non-defective/non-damaged returns must be shipped back to us within 30 days!

1. Please contact our customer service via email to contact@thebarkhub.com to see if we can solve the problem together first.
2. If not, mark your order number, phone number and "Return" on the package, and let us know of the return and the tracking number when you send it out. We will arrange reshipment or refund after receiving your returned items.

MY PRODUCT STOPPED WORKING CORRECTLY. 

If you encounter quality issues, email us at contact@thebarkhub.com and we will issue you a full refund or provide a replacement.

I RECEIVED AN INCORRECT ITEM.

1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
4. Once we receive the incorrect item, we will begin processing the correct item for you. 

AN ITEM WAS DAMAGED DURING SHIPPING.

If your item was damaged during shipping, you are eligible for a full refund or a replacement. 

MY ITEM WAS NOT AS DESCRIBED. 

If the items received are not as described, you can request a replacement or a full refund.

CONTACT INFORMATION:

contact@thebarkhub.com